Contact Smart Citizen Service
Real people, ready to help.
Whether you're starting a new application, checking a live status, or just have a question — reach out on the channel you prefer. Our team responds in Bengali and English.
Bengali & English Private & secure Same-day replies
Direct channels
Pick the fastest way to reach us
Helpline
+880 1968-378740
Talk to a support agent
Call nowGeneral Enquiries
info@citizenbd.net
Partnerships, media & general
Send emailCustomer Support
support@citizenbd.net
Application help & follow-ups
Get support+880 1968-378740
Quick chat during live hours
Open WhatsAppHead office
Smart Citizen Service
Dhaka, Bangladesh
Walk-in visits by appointment only. Please contact us before visiting so a team member is available to receive you.
Support hours
- Live phone & WhatsAppSat – Thu · 9:00 AM – 11:00 PM (BST)
- Email ticketsEvery day · reply within 24 hrs
- Friday & public holidaysEmail only
Send a message
Tell us how we can help
Share a few details and our support team will get back to you at the email you provide.