Smart Citizen ServiceFast · Reliable · Trusted
Support Center

How can we help you?

FAQs, live chat, tickets, and phone support — our team is here for every citizen.

FAQ
Quick answers
Submit Ticket
Report an issue
Live Chat
Chat with us
Call Us
+880 1968-378740
CitizenBD live customer support team working in the call center
LIVE · Call Center

Meet the humans behind every ticket

128 CitizenBD agents online right now — live from our Dhaka call center.

Call now WhatsApp

Help Topics

  • Account & Profile
    Update profile, password, security settings
  • Application & Services
    Application process, status, documents
  • Payment & Billing
    Payment methods, failed payments, refunds
  • Technical Issues
    App errors, login issues, system problems
  • General Information
    Policies, terms, eligibility, and more

Popular Articles

  • How to apply for a service?
  • How to check application status?
  • Payment failed, what to do?
  • How to update profile information?
  • Supported documents list
Support Hours
Online Support · Available 24/7
☎ Live Line · 9:00 AM – 11:00 PM (BST)
Your satisfaction is our priority
We're committed to providing the best support.
Submit a Support Ticket
Why Smart Citizen Service

Built on trust. Engineered for citizens.

A trusted, secure and professional digital platform delivering citizen services end-to-end — from request to final delivery, protected by nation-grade infrastructure and human oversight.

TLS encryptedEncrypted at restManual reviewPrivate by defaultHuman supportLive status

Service network

Reliable citizen services

A smart, secure and organized platform reaching every district of Bangladesh.

Wide service range

Growing list of citizen services

Human support

Bengali & English response

Nationwide reach

Requests accepted from all districts

Clear communication

SMS · Email · in-app updates

Professional team

Experts behind every file

A dedicated service team delivering faster, accurate and reliable solutions.

Expert Assistance

Service specialists

Manual document check

Reviewed before submission

Quality-first workflow

Every step reviewed

Customer Support

Human, always

Trusted by citizens

Confidence, consistently earned

Accurate, transparent and dependable outcomes — protected end-to-end.

Customer feedback

Ratings from real users

Transparent tracking

Live status on every request

Encrypted platform

TLS in transit, encrypted at rest

Privacy first

Data used only for your service

Smart experience

One seamless digital flow

From request to final delivery, every step runs through an intelligent system.

Streamlined workflow

Fewer steps, less friction

Live Tracking

Realtime status

Secure Documents

Encrypted vault

Transparent Updates

SMS · Email · Push

Important Noticeগুরুত্বপূর্ণ ঘোষণা

CitizenBD একটি বেসরকারি নাগরিক সেবামূলক প্ল্যাটফর্ম — কোনো সরকারি ওয়েবসাইট, মন্ত্রণালয় বা প্রতিষ্ঠানের অফিসিয়াল প্ল্যাটফর্ম নয়।