Privacy Policy

CitizenBD ("we", "our", "us") is committed to protecting the privacy of every citizen who uses the Smart Citizen Service platform. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide when you register, apply for a service, upload documents, or contact support. This includes your name, phone number, email address, national identification details, and documents required to process the service you request.

2. How We Use Your Information

• To verify your identity and process your service applications.
• To communicate application updates, receipts, and support responses.
• To improve platform reliability, prevent fraud, and comply with legal requirements.

3. Data Sharing

We do not sell personal data. We share information only with the relevant authorities required to fulfil your requested service, and with trusted infrastructure providers under strict confidentiality obligations.

4. Data Security

All sensitive data is encrypted in transit and at rest. Access is restricted through role-based controls, audit logs, and multi-factor authentication for our personnel.

5. Data Retention

We retain application records for the period required by applicable law and to support future service requests. You may request deletion of non-mandatory records at any time.

6. Your Rights

You may request access, correction, or deletion of your personal information by writing to scsbd.official@gmail.com.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be notified through the platform and via email.