Government Policy
Last updated: July 6, 2026
CitizenBD operates as a Smart Citizen Service platform in accordance with the laws, regulations, and public service standards of the Government of the People's Republic of Bangladesh.
1. Regulatory Compliance
All services offered on CitizenBD follow the guidelines issued by the relevant ministries, departments, and authorities of Bangladesh, including the ICT Division and the a2i (Aspire to Innovate) programme.
2. Authorised Services
We only facilitate government services that citizens are legally entitled to apply for. CitizenBD does not influence, expedite, or guarantee any decision made by a government authority.
3. Fees & Charges
Government fees are collected exactly as prescribed by the concerned authority. Any additional service charge by CitizenBD is displayed clearly before payment.
4. Data Sharing with Authorities
Personal information and documents are shared with government authorities only to the extent required to process a specific application, and strictly under applicable data protection rules.
5. Anti-Corruption
CitizenBD has a zero-tolerance policy for bribery or unofficial payments. Any such request must be reported to scsbd.official@gmail.com immediately.
6. Grievance Redressal
Complaints regarding a government service can be escalated through the platform's support desk and, where applicable, to the concerned authority's Grievance Redress System (GRS).