Refund Policy
Last updated: July 6, 2026
This policy explains when and how CitizenBD processes refunds for service fees paid through the platform.
1. Eligible Refunds
- Duplicate payment for the same application.
- Failed transactions where the amount was debited but the application was not created.
- Applications cancelled by CitizenBD before processing has begun.
2. Non-Refundable Fees
Processing fees for applications that have already been submitted to the relevant authority are non-refundable, as the underlying charge has already been incurred.
3. Processing Time
Approved refunds are credited to the original payment source within 7–14 business days. Wallet refunds are instant.
4. How to Request a Refund
Email scsbd.official@gmail.com or call +880 1968-378740 with your application ID and the reason for the refund. Our team will respond within 2 business days.
5. Disputes
If you disagree with a refund decision, you may escalate the matter to scsbd.official@gmail.com for independent review.