Service Policy

This policy sets out the rules that govern service applications submitted through the CitizenBD platform.

1. Application Submission

All applications must be submitted with accurate personal information and legible supporting documents. Incomplete applications may be returned for correction.

2. Processing Timelines

Estimated processing times are shown on each service page. These are indicative and depend on the response time of the relevant authority.

3. Communication

Status updates are sent through in-app notifications, email, and SMS. Applicants can track the real-time status of any application from the "Track Application" page.

4. Documents

Uploaded documents are used solely to process the requested service. Sensitive documents are stored in an encrypted, access-controlled vault.

5. Rejections

If an application is rejected, the reason is shared with the applicant along with the steps required to re-apply.

6. Support

For any assistance regarding a service application, contact scsbd.official@gmail.com or call +880 1968-378740.