Smart Citizen Service

Main category

Mobile Banking Services

bKash, Nagad and Rocket account, KYC and recovery help.

7
Services
3d
Avg. delivery
৳150
From

Statement

1 service in this sub-category

Statement Request Assistance

Assistance to request and download official mobile banking statements for personal or legal use.

Fee
৳150
Time
2d
Docs
3
Official fee included
Details & Apply

Merchant

1 service in this sub-category

Merchant Account Support

Guidance for opening / managing a merchant account (bKash / Nagad) for your business.

Fee
৳500
Time
5d
Docs
4
Official fee included
Details & Apply

bKash

1 service in this sub-category

bKash Account Support

Assistance for bKash account opening guidance, PIN reset support, transaction dispute reporting and account issues.

Fee
৳200
Time
2d
Docs
3
Official fee included
Details & Apply

Nagad

1 service in this sub-category

Nagad Account Support

Assistance for Nagad account activation, PIN issues, KYC upgrades and complaint escalation.

Fee
৳200
Time
2d
Docs
3
Official fee included
Details & Apply

Rocket

1 service in this sub-category

Rocket Account Support

Guidance for Rocket account opening, PIN reset and account related issue reporting.

Fee
৳200
Time
2d
Docs
3
Official fee included
Details & Apply

KYC

1 service in this sub-category

KYC Assistance

Assistance to complete or upgrade Know-Your-Customer verification for any mobile financial service.

Fee
৳250
Time
3d
Docs
3
Official fee included
Details & Apply

Recovery

1 service in this sub-category

Account Recovery Guidance

Step-by-step guidance to recover a locked, suspended or hijacked mobile banking account through the operator's official channel.

Fee
৳300
Time
3d
Docs
3
Official fee included
Details & Apply

Other categories

Birth & Death5 servicesBRTA & Vehicle Services6 servicesBusiness Services6 servicesCertificate & Verification Services4 servicesCity Corp / Holding10 servicesCivic2 servicesEducation Services6 servicesForeign Employment Services4 servicesLand & Property Services10 servicesMarriage & Family4 servicesNID & Citizen Identity Services8 servicesPassport & Travel Services7 servicesPolice Clearance1 serviceSIM Services9 servicesTax & Finance1 serviceUtility & Transport2 services

Not sure which service you need? An officer can confirm the right one, the exact fee and the documents required.

Talk to an officer
Why Smart Citizen Service

Built on trust. Engineered for citizens.

A trusted, secure and professional digital platform delivering citizen services end-to-end — from request to final delivery, protected by nation-grade infrastructure and human oversight.

TLS encryptedEncrypted at restManual reviewPrivate by defaultHuman supportLive status

Service network

Reliable citizen services

A smart, secure and organized platform reaching every district of Bangladesh.

Wide service range

Growing list of citizen services

Human support

Bengali & English response

Nationwide reach

Requests accepted from all districts

Clear communication

SMS · Email · in-app updates

Professional team

Experts behind every file

A dedicated service team delivering faster, accurate and reliable solutions.

Expert Assistance

Service specialists

Manual document check

Reviewed before submission

Quality-first workflow

Every step reviewed

Customer Support

Human, always

Trusted by citizens

Confidence, consistently earned

Accurate, transparent and dependable outcomes — protected end-to-end.

Customer feedback

Ratings from real users

Transparent tracking

Live status on every request

Encrypted platform

TLS in transit, encrypted at rest

Privacy first

Data used only for your service

Smart experience

One seamless digital flow

From request to final delivery, every step runs through an intelligent system.

Streamlined workflow

Fewer steps, less friction

Live Tracking

Realtime status

Secure Documents

Encrypted vault

Transparent Updates

SMS · Email · Push

Important Noticeগুরুত্বপূর্ণ ঘোষণা

CitizenBD একটি বেসরকারি নাগরিক সেবামূলক প্ল্যাটফর্ম — কোনো সরকারি ওয়েবসাইট, মন্ত্রণালয় বা প্রতিষ্ঠানের অফিসিয়াল প্ল্যাটফর্ম নয়।

CitizenBD is an independent digital service assistance platform. We are not a government website or government authority. Government rules, fees and processing decisions remain under the relevant authority.